WHAT IS LA’BANGERRY RETURN & EXCHANGE POLICY?

La’Bangerry returns and exchange policy gives you an option to return or exchange items purchased on La’Bangerry for any reason within the specified return/exchange 7 day period. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.

During Pick Up, our delivery agent may do a quality check on the return. This refund may be applicable only after the product has been received at our warehouse and has passed a quality check. If the picked-up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain a refund and purchase the new item separately. Exchange can be done only once.

1. HOW CAN YOU RETURN A PRODUCT TO LA’BANGERRY?

To return back your product to La’Bangerry, call or WhatsApp us on +91 90814 44020. Our team will file a return request for you. Once a return request is filed, a delivery person will collect the product from your doorstep.

2. WHY HAVE I NOT RECEIVED MY REFUND DESPITE THE INSTANT REFUNDS POLICY?

For refunds taken into Bank Account (via IMPS), your refund will reflect in your account within one day once it has been initiated at the doorstep. For refunds to the source account (that is Credit Card, Debit Card and Netbanking), your refund may take 3-4 days to reflect in your account depending upon your bank partner.

3. WHY HAS MY RETURN REQUEST BEEN DECLINED?

This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care.

4. WHY IS MY RETURNED PRODUCT RE-SHIPPED?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our customer care.

5. WHEN AND HOW I RECEIVE MY REFUND?

You will get your refund money within 30 days after the product is picked up from your doorstep. If the product is not of the same quality, then we will deduct it from your refund based on the damage of the product.